Refunds and Returns Policy

At Aramystic, we want you to love every scent you receive. If for any reason you are not satisfied with your purchase, we're here to help.

Returns

Due to the nature of our products (perfume oils, water-based perfumes, and personal care items), we only accept returns on unopened and unused items. This is to ensure hygiene and safety for all our customers.

To be eligible for a return:

  • Your item must be in itsΒ original packaging, sealed and unused.
  • Returns must be initiated withinΒ 30 days of delivery.
  • Proof of purchase (order number or receipt) is required.

Please contact us at hello@aramystic.com before sending your item back. We’ll provide return instructions and a return address. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed withinΒ 3–5 working days.
  • Refunds will be credited back to your original payment method.
  • Please allow a few additional days for your bank or card provider to complete the transaction.

We do not offer refunds on opened or used items unless there is a quality issue or a mistake on our end.

Damaged, Incorrect or Missing Items

If your item arrives damaged, incorrect, or something is missing, please contact us within 48 hours of delivery. We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a refund.

Please include your order number and clear photos of the item(s) and packaging.

Exchanges

We do not offer direct exchanges at this time. If you’d like to try a different product, you’ll need to return the original item (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used perfume oils and sprays
  • Sample vials
  • Gift cards
  • Final sale or clearance items

Contact Us

If you have any questions about your order, returns, or anything else, please email us at hello@aramystic.com. Our team is here to help and will aim to respond within 24 hours.